- Frequently asked questions
Have Questions About Car Hire?
Explore our comprehensive Frequently Asked Questions (FAQs) section to find clear answers to the most common queries about car rentals with Payless Car Rental. From rental requirements and insurance coverage to vehicle options and payment methods — we've covered everything you need to know before booking.
Save time and travel smarter by visiting our FAQ page today!
You’ll typically need a valid driver’s licence, a credit or debit card, and a form of ID such as a passport or acceptable national ID card.
Supplier to supplier it varies, the minimum age is usually 21, but this can vary by location and vehicle type. A young driver surcharge may apply for drivers under 25.
Basic insurance is often included, but at the time of car pickup, must check what coverage is provided and whether you need additional protection like Collision Damage Waiver (CDW).
Yes, most rental companies require a credit card for the security deposit, but some may accept debit cards under certain conditions.
Yes, one-way rentals are possible, but they may incur an additional fee. Please check availability and pricing during booking.
Many rentals come with unlimited kilometres, but some may have mileage caps. Please confirm during your booking.
All vehicles come with roadside assistance. In the event of a breakdown, contact the car supplier company’s support team immediately for assistance.
Yes, additional drivers can be added to your rental agreement. They must meet the same age and licence requirements.
Yes, you are expected to return the car with a full tank to avoid refuelling charges.
Yes, international drivers can rent and drive a car in Australia, but it’s important to note that not all international driver’s licences are eligible in every country. Each country, including Australia, maintains a list of recognised international licences and specifies how long visitors can drive using them.
Get in touch
Still Have Questions? Contact Payless Car Rental
If your query isn’t answered in our FAQs, simply fill out the form below. Our team is ready to assist with bookings, rental info, or any other questions.
Quick responses. Reliable support. Hassle-free car hire starts here.
The Office
Address: 379 Pitt St, Sydney NSW, Australia
Phone: (+61) 2 9744 6364
Email: [email protected]
Business Hours
Monday - Friday 9am to 5pm
Saturday - Sunday Closed





